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Privacy Policy

Illinois Board of Examiners Privacy Policy                

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

PII includes, but is not limited to, personal identifiers such as an individual’s name, address, phone number, driver’s license number, and social security number. A domain name or Internet Protocol address is not considered personal information. If personal information is requested on the website or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it.

However, the information collected and received through the Illinois Board of Examiners’ (ILBOE) website may become public record once you provide it and therefore subject to disclosure under the Illinois Freedom of Information Act if not protected by federal or state law. It is, therefore, the policy of the State of Illinois that no personal information you provide to us, including, but not limited to, your name, address, telephone number, driver’s license number, SSN and email address will be sold or rented to any entity or individual or disclosed to any unauthorized entity or individual. The release of personal information by the departments under the control of the Governor shall be limited, according to Illinois law, to the State of Illinois government agencies and/or to authorized department contractors or grantees.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

he Types of Personally Identifiable Information We Collect

When registering and/or submitting applications on our site, as appropriate, you will be asked to enter your name, email address, mailing address, phone number, social security number (SSN)*, which is not required for any part of the certification process-evaluation, testing or certificate issuance or other details required to process applications.

Users are able to change their personal information:

  • By emailing us,
  • By logging in to their account, excluding names and SSNs and
  • By sending us an Interactive Request Form
When and How We Collect and Use Your Information  

We collect personal information from you when you register and/or submit an application on our site.  Our website programmer stores your IP connection logs and user submitted data when an electronic contact form is submitted via the site. However, they do not use the submitted data from our site, which is hosted on their server.

We may use the information we collect from you when you register and/or submit an application or submit an electronic inquiry in the following ways:

  • To quickly process your transactions.
  • To send additional information related to your application(s), our organization and/or other entities.
  • To send periodic emails regarding your application(s) and our organization.
  • To respond to electronic inquiries or contact forms, address issues identified by you, for website

improvements or to forward the electronic inquiry or concern to another agency for processing.

*Your SSN is never printed on any documentation sent to anyone or any organization from our agency.  If you provide your SSN as part of your profile, the application summaries received by you and our organization display a truncated version-only the last four digits.  If your SSN is provided as part of your profile or by request, once certified, it is transmitted via an electronic file to a third party servicer, Continental Testing Services, Inc. (CTS), for reformatting and is then forwarded electronically to the Illinois Department of Financial and Professional Regulations for accurate processing of licensure applications in accordance to CTS’ strict security requirements established by clients.

How We Protect Your Information

Our website and associated pages are scanned for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We implement an array of security solutions from leading security solutions providers to protect our network against viruses, spyware, phishing, hacking and denial of service attacks. Our multi-layered security solution is designed to protect your personal information and provide you with a safe and secure environment throughout the steps needed to submit and process your application(s).

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and who have also received cybersecurity training. We are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

All credit card transactions are processed through CyberSource, , a third-party credit card payment processing service provider and are not stored or processed on our servers. Personal and credit card information are subject to the service provider’s privacy policy.

Use of Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features are disabled. However, this will not affect the functionality of the site.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, some identifiable candidate information may be provided to other parties for marketing, advertising, or other uses in the form of candidate and certified candidate lists. 

Third-Party Vendors

We do not include or offer third party products or services on our website.

We have implemented the following:

  • Google Display Network Impression Reporting

We, along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers in order to analyze where the most “hits” occur on the site in relation to the placement of info.*

*Users can opt out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser add-on.

Privacy Policy Changes

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page
  • On our Home Page
Fair Information Practices and Data Breach Responsive Actions

We will notify the users via email and the site itself within three (3) business days of being made aware.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CAN-SPAM we agree to the following:
  • Not to use false, or misleading subjects or email addresses.
  • Include the physical address of our business.
  • Monitor third-party marketing services for compliance, if applicable.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link located in the email or by electronic or hard copy request. 
Disclaimer of Liability

Neither the ILBOE nor any of its employees shall be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone’s use of the information. In no event shall the ILBOE website or its employees be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement or substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this system, even if advised of the possibility of such damage. This disclaimer of liability applies to any damages or injury, including but not limited to those caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence or under any other cause of action.

Disclaimer of External Links

The ILBOE website contains links to other related World Wide Web Internet sites and resources. The ILBOE is not responsible for the contents of any off-site pages referenced. The user specifically acknowledges that the ILBOE is not liable for the defamatory, offensive, or illegal conduct of other users, links, or third parties and that the risk of injury from the foregoing rests entirely with the user. Links from the ILBOE’s web pages on the World Wide Web to other sites do not constitute an endorsement from the ILBOE. These links are provided as an information service only. It is the responsibility of the web user to evaluate the content and usefulness of information obtained from other sites. Since the ILBOE website is not responsible for the availability of these outside resources or their contents, you should direct any concerns regarding any external link to its site administrator or Webmaster.

Social Media Policy and Disclaimer

The ILBOE engages with candidates through many online channels, including and social media. We encourage the public to engage with us through these channels and welcome all viewpoints. Please be aware that when engaging with the ILBOE over social media, you are agreeing to the following:

  • The ILBOE is not responsible for non-official pages or content generated by users on official or non-official pages or platforms.
  • The ILBOE government social media pages are located within platforms such as Facebook, LinkedIn and Twitter that have their own terms of services, privacy policies and other rules to which users are subject when users visit those pages.
  • The ILBOE monitors its government social media pages but is not responsible for content generated by users on those platforms. Comments and other content posted on those platforms may be subject to public disclosure.
  • The ILBOE may post links to other public and/or private organizations on social media. A link does not constitute an endorsement of content, viewpoint, policies, products, or services of that website. Once a user clicks a link to an external website not maintained or owned by the ILBOE, the user is subject to the terms and conditions of that website.

Non-official pages, platforms, LinkedIn, and Twitter have their own terms of services, privacy policies, and other rules to which users are subject when users visit those pages. Comments and other content posted on those platforms may be subject to public disclosure, does not constitute an endorsement of content, viewpoint, policies, products, or services of that website. Once a user clicks a link to an external website not maintained or owned by the ILBOE, the user is subject to the terms and conditions of that website.

Opt-Out Option

If at any time you would like to unsubscribe from receiving future emails unrelated to your file or request that your information not be supplied to third-party entities, you can email us at and we will promptly remove you from ALL correspondence or lists unrelated to your specific application(s).

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Illinois Board of Examiners, 1120 E. Diehl Rd, Ste. 107, Naperville, IL 60563, 815-753-8900 Email:

This policy is authorized by and implements the Illinois Identity Protection Act, 5 ILCS 179/1 et seq. & 5 ILCS 179/5-55, as well as other applicable Federal and State requirements.

Version 2 Last Edited on 12/17/2018